Shipping Policy — WholeBikes

Free Shipping

WholeBikes offers free standard shipping on all orders within the contiguous United States. We also ship to Alaska, Hawaii, and other US destinations outside the lower 48 — delivery to those addresses takes longer than the standard estimate below.

Processing Time

Orders are processed and shipped within 1–2 business days of purchase. You'll receive a shipping confirmation email with tracking once your order ships.

Delivery Time

Standard delivery typically takes 5–10 business days after shipment within the contiguous United States, depending on your distance from our warehouse. Deliveries to Alaska, Hawaii, and other destinations outside the lower 48 take longer.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume periods.

Shipping Method

Bikes ship boxed and require assembly on arrival. Some models ship in more than one box. Accessories ship separately by standard parcel service.

Order Tracking

Tracking information is emailed once your order ships. Allow 24–48 hours for tracking to update after you receive it.

Damaged or Lost Shipments

If your bike arrives visibly damaged, note it with the carrier at delivery if possible, then contact info@wholebikes.com within 48 hours with photos. We'll arrange a replacement or refund at no cost — see our Return & Refund Policy for details. If a shipment is lost in transit, contact us and we'll investigate with the carrier.

Address Accuracy

Please double check your shipping address at checkout. We're not responsible for orders delayed or misdelivered due to an incorrect address, though we'll do what we can to help redirect a shipment already in transit.

Contact

Questions about shipping? Email info@wholebikes.com or call (917) 860-8027 or (626) 698-5790.