Return & Refund Policy — WholeBikes

14-Day Return Window

You may return your WholeBikes purchase within 14 days of delivery for a refund or exchange, subject to the conditions below.

Eligibility

To qualify for a return, the item must be:

• Unused and unridden, beyond a brief test ride to check fit and function
• In its original packaging, with all accessories, manuals, and included parts
• Not damaged from assembly, misuse, or an accident

Non-returnable: gift cards, final-sale and clearance items, and parts marked non-returnable at checkout.

How to Return

1. Email info@wholebikes.com with your order number and reason for return within 14 days of delivery.
2. We'll send return instructions and, if applicable, a prepaid return label.
3. Pack the bike securely — ideally in the original box — to prevent shipping damage. Returns damaged in transit due to inadequate packaging may be subject to a deduction from the refund.

Return Shipping Cost

WholeBikes covers return shipping for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping, which is deducted from the refund.

Refunds

Once we receive and inspect the returned item, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges, if any were paid, are non-refundable unless the return is due to our error or a defective product.

A restocking fee of 10% applies to non-defective returns.

Exchanges

Want a different model or color instead of a refund? Note that in your return request and we'll arrange an exchange, subject to availability. Price differences are charged or refunded accordingly.

Damaged or Defective Items

If your bike arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement, repair, or full refund at no cost to you. This does not count against your 14-day return window.

Order Cancellations

Need to cancel or change an order? Contact info@wholebikes.com as soon as possible. We can cancel or modify orders that haven't yet shipped. Once an order ships, it follows the standard return process above.

Warranty

Every WholeBikes bike comes with a 2-year limited warranty against defects in materials and workmanship. Electrical components — motor, battery, controller, and display — are covered for 1 year, and the frame and other physical components are covered for 2 years.

The warranty excludes normal wear items such as tires, brake pads, and chains, as well as damage from accidents, water damage beyond the stated IP rating, unauthorized modifications, and improper self-assembly. Contact info@wholebikes.com for warranty claims.

Contact

Questions about a return? Email info@wholebikes.com or call (917) 860-8027 or (626) 698-5790.